![]() ![]() I had a crew install the stairs.they made note that some screw holes that were supposed to be tapped at the factory were indeed not tapped at all, and 3 sections of railing are not true square.in the location these are going, it was more trouble sending them back to Paragon than using them as-is. There were 3 sections of railing that i had to get a paint sprayer and add another coat as not enough paint had been applied at the factory. I will note that it wasn't made clear upon ordering that the CUSTOMER is responsible for unloading the materials from the freight truck (all >600 lbs in my case) and that unless you specified with your freight dealer their truck may not have a lift gate.fortunately for me, R+L Carriers did my delivery and not only did they unload it with a motorized pallet jack, they also moved it down our driveway to a good location (it was supposed to be "curbside delivery," so super shout-out to R+L Carriersâ–ˇ).All the pieces were correct aside from a few scuffs from shipping, but they provide touch-up paint. We were given a shipping date of 1 month later, and they were true to their word.Everything was packaged fairly securely although several layers were shrink-wrapped with other parts that had started to come open. The designer for our project (Claudia Moffa) was very helpful getting things designed timely. When shopping for an outdoor spiral staircase for my deck renovation, Paragon came it at similar pricing, faster shipment and was able to do matching railing for the deck which was a huge plus. But the shipping, and customer service is below average. ![]() ![]() So if you really want movement on any complaints I guess that would be the best way.I would have given a 5 star review because the product was nice and high quality in my opinion. We reached out multiple times via customer service over a 2-3 week span, with no real results.I submitted a bad review via google, and they resolved the issue of the one missing piece within 2 days. I would imagine that many of their packages end up being damaged and damaging the stair case materials.Once assembled the stairs looked great and the quality was better than expected.We ended up being short one very small piece (1 single baluster cup) so we couldn't finish the stair case and get it inspected for our permits as planned. They probably should be using liquid foam spray when shipping to better protect the product. #Spiral staircases updateI would recommend anyone that ordered a spiral staircase frequently check the status once shipped via a phone call, because they wont update you if they are behind schedule on your shipment delivery.They could do a better job of packaging the stairs, it came in a very large box and the box was completely smashed, luckily there wasn't any damage to the stairs. The order process was a good experience and the sales person was helpful and responsive to all our questions.The freight company that they contract through wasn't very good at communicating that they were behind schedule. ![]() It was a mixed bag when it came to Paragon. ![]()
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